Shipping Policy
At Alta Bianca, we are committed to ensuring that your orders are delivered to you quickly and securely. The shipping terms outlined below provide the necessary information about the delivery process of your orders.
1. Shipping Fees
Domestic (within Turkey): Shipping fees may vary depending on the total value of your order. For orders above a certain amount, shipping may be free of charge. Please refer to the product pages for specific shipping fee information.
International: For orders shipped abroad, shipping fees vary depending on the destination country. The fee will be automatically calculated at checkout and shown to you before payment.
2. Shipping Carriers
Your orders will be shipped via reliable and experienced courier services. The carrier is selected based on the shipping method you choose and your delivery address. Our shipping partners include [Name of Shipping Carriers].
3. Delivery Times
Domestic Deliveries: Once payment is confirmed, your order will be dispatched within 3–5 business days. Actual delivery time may vary depending on your location and the courier's schedule.
International Deliveries: Orders shipped internationally are usually delivered within 7–14 business days, depending on the destination. Delivery times may vary due to customs processes and international transit.
Please note: Delivery times may be extended during busy seasons or holidays. In such cases, you will be informed accordingly.
4. Order Tracking
Once your order is shipped, your tracking number will be sent to you via email. You can use this number to track your shipment through the courier company's website.
5. Shipping Address
Please ensure that you enter your correct delivery address when placing an order. Incorrect or incomplete address details may result in delayed or failed deliveries. Alta Bianca is not responsible for issues caused by incorrect address information.
6. Delivery Issues
If no one is available at your address at the time of delivery: The courier company will leave a delivery notice and forward your package to the nearest branch. In this case, you may need to collect your order from the branch.
Damaged packages: Please inspect your package carefully upon delivery. If you notice any damage or missing items, request a report from the courier and contact us immediately. We will work with the courier service to resolve the issue and proceed with the return process if necessary.
7. Shipment Tracking & Delays
Alta Bianca makes every effort to ensure the highest standards during the delivery process. However, delays may occur due to weather conditions, customs clearance, or unforeseen circumstances. In such cases, we will inform our customers as soon as possible.
8. Return & Exchange Shipping Costs
Defective or incorrect items: If your order arrives damaged or incorrect, return shipping will be covered by us.
Customer-related returns or exchanges (e.g., wrong item chosen, personal preference): Shipping costs are the responsibility of the customer.
9. Shipping-Related Inquiries
If you have any questions or experience any issues during the shipping process, please contact us at:
Email: [your email address]
Phone/WhatsApp: [your phone number]