Return & Exchange Policy
At Alta Bianca, customer satisfaction is our top priority. To ensure that you are completely happy with your purchase, we have outlined a clear and transparent return and exchange policy.
1. Return Conditions
You may return products within 14 days from the date of delivery. Returned items must:
Be unused, unworn, and in resellable condition
Be returned with original packaging, tags, and any included accessories
Not be custom-made or personalized
Please note that personalized or custom-made items (e.g., items with names, special designs) are not eligible for return or exchange.
2. Exchange Conditions
If you wish to exchange a product for a different size, color, or model, the exchange will be processed based on stock availability once the original item is received.
You must notify us of your exchange request within 14 days of the purchase date.
3. Return Process
To initiate a return, please contact us via [your email address / WhatsApp support line].
We will provide you with a return form and detailed instructions.
You may send the product(s) to the specified address by covering the return shipping cost.
Once the product(s) arrive and pass inspection, your return will be approved.
Approved refunds will be processed within 3–7 business days, depending on the payment method.
4. Non-Returnable Items
Personalized or custom-made items
Items not suitable for return due to hygiene reasons (e.g., earrings, face masks)
Used, damaged, washed, or altered items
5. Shipping & Fees
If the return is due to a defective or incorrect item, return shipping will be covered by us.
In cases of returns or exchanges based on personal preference, the customer is responsible for return shipping.
Refunds apply only to the product cost; shipping fees are non-refundable.
6. Contact Information
If you have any questions regarding returns or exchanges, you can reach us at:
Email: [your email address]
Phone / WhatsApp: [your phone number]
Return Address: [your return/exchange shipping address]